Shipping & Delivery Policy (Products)
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
We do not ship Nursery Kart products out of India.
Orders are shipped within 10 – 15 working days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment is subject to Courier Company/post office norms. After placing the order, if that plant is not available with us in good condition, then we will send it within 30 to 45 days after loading new plants.
Nursery Kart is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order). Nursery Kart is in no way responsible for any damage to the order while in transit to the buyer.
Nursery Kart is proud to use Razorpay, PayTM, and other online payment systems for fast, easy, and efficient secure payments. All major credit cards are accepted.
Shipping & Delivery Policy (Services)
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our helpdesk.
How the delivery charge is calculated for multiple units and some products
For Indian customers, the shipping charge is Rs 47 to 87 for all orders.
We do not ship products out of India. For multiple products ordered the program adds up the weight of all the units ordered and charges a single delivery fee.
However, the delivery fee is calculated separately when a customer orders different plants to be delivered at different locations. This is because the products are being sourced and shipped from different cities.
The product will be delivered to all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.
* No Deliveries on Sundays and National Holidays.
Nursery Kart believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Nursery Kart marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, etc. These are limited-occasion offers and therefore cancellations are not possible.
- In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs @ email@example.com